PRIME VISION LIVING
Frequently asked questions from our guests
We provide a welcome pack for your stay. We’ll confirm how and when you can check-in on your day of arrival as part of your booking confirmation. However, you may be interested in our answers to some questions our guests frequently ask.
What is a serviced apartment?
Serviced apartments are a popular alternative to hotel rooms. They offer a ‘home away from home’ experience and better value for money than a hotel. At the same time, you’ll benefit from some hotel-style amenities, such as regular housekeeping and complimentary Wi-Fi.
What time can I arrive at my accommodation?
You can access your property at any time after 3pm on your arrival day thanks to our keyless entry system. At 12pm on your check-in date, we will send you an access code which you can use throughout your stay. If you would like to arrive earlier, please get in touch and we’ll do our best to meet your requirements.
What does my accommodation include?
All our properties in prime London locations offer high standards of decoration and furnishing with private bathroom and kitchen facilities. We provide fresh linen, towels and toiletries. You’ll have all the kitchen essentials you need to prepare and serve a meal. All our apartments have complimentary Wi-Fi and keyless entry systems. You will have the flexibility to check in and check out at convenient times (subject to other bookings).
Is the property cleaned during my stay?
We offer complimentary weekly cleaning to guests who book longer stays. We’re happy to arrange cleaning and provide fresh linen and towels at any point during your stay. Should you require this, please let us know, so we can confirm the arrangements for you.
Do properties include accessibility provision?
Regrettably, not all properties include accessibility provisions. Please get in touch to discuss your specific accessibility requirements.
Who can I speak to if I have questions during my stay?
We’re always happy to help if you have any questions. We will send you all the key details before your arrival to cover the most frequently asked questions. If you have any additional queries, please get in touch. One of our friendly staff members will be happy to assist you.
Can I park at the property?
Our properties don’t have private parking, but we can recommend suitable parking nearby.
Where do I put my rubbish?
We provide bins within your property. Your welcome pack includes details of where you can put your rubbish during your stay.
Please get in touch if you haven’t found the answer to your question.
What is a serviced apartment?
Serviced apartments are a popular alternative to hotel rooms. They offer a ‘home away from home’ experience and better value for money than a hotel. At the same time, you’ll benefit from some hotel-style amenities, such as regular housekeeping and complimentary Wi-Fi.
Is the property cleaned during my stay?
We offer complimentary weekly cleaning to guests who book longer stays. We’re happy to arrange cleaning and provide fresh linen and towels at any point during your stay. Should you require this, please let us know, so we can confirm the arrangements for you.
Do properties include accessibility provision?
Regrettably, not all properties include accessibility provisions. Please get in touch to discuss your specific accessibility requirements.
Who can I speak to if I have questions during my stay?
We’re always happy to help if you have any questions. We will send you all the key details before your arrival to cover the most frequently asked questions. If you have any additional queries, please get in touch. One of our friendly staff members will be happy to assist you.
What time can I check in?
You can access your property at any time after 3pm on your arrival day thanks to our keyless entry system. At 12pm on your check-in date, we will send you an access code which you can use throughout your stay. If you would like to arrive earlier, please get in touch and we’ll do our best to meet your requirements.
What does my accommodation include?
All our properties in prime London locations offer high standards of decoration and furnishing with private bathroom and kitchen facilities. We provide fresh linen, towels and toiletries. You’ll have all the kitchen essentials you need to prepare and serve a meal. All our apartments have complimentary Wi-Fi and keyless entry systems. You will have the flexibility to check in and check out at convenient times (subject to other bookings).
Where do I put my rubbish?
We provide bins within your property. Your welcome pack includes details of where you can put your rubbish during your stay.
Can I park at the property?
Our properties don’t have private parking, but we can recommend suitable parking nearby.
